Site policy
Privacy Policy
How this website handles personal data — what is collected, why it is collected, how long it is kept, and how to raise a question about it.
About this policy
This policy explains how this website handles personal data. It covers what is collected when you use the site, why it is collected, how long it is kept, and how to contact us about your data. The site is operated by the Fireaway Pizza branch at 142 High Street, Croydon, CR0 1ND, United Kingdom.
It applies to the information pages you are reading now, including this privacy policy and the related cookie policy. It does not describe what happens inside third-party delivery platforms or apps you may use to order — those services publish their own privacy notices, and their handling of your details is separate from this site.
What we collect
When you submit the contact form, we collect the information you enter: typically your name, email address, and the content of your message. If you include a phone number or postcode in your message, that information is stored as part of the enquiry.
The site may also collect basic technical data through standard web server logs, such as the pages you visit and general location data derived from your IP address. This is the routine record-keeping that keeps a website running, and it is not used to identify you personally.
We do not run accounts, order histories, or payment details on this site. Ordering and payment happen through the ordering route you choose, and any card or address details you give there are handled by that service rather than by this website.
Why we collect it
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To reply to your message
Contact form data is used to respond to your enquiry. That is the only purpose. We do not use it for marketing, we do not add you to a mailing list, and we do not sell it.
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To keep the site working
Technical log data is used to keep the site working and to understand which pages are being used, so that branch information stays accurate and pages that visitors rely on stay available.
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Nothing beyond that
Your enquiry is not profiled, scored, or combined with other sources to build a picture of you.
Legal basis and how long we keep it
UK data protection law asks us to name the reason for each type of processing, and to be honest about how long records sit on file. These are the two answers for this website.
- Contact form data
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Under UK data protection law, we process contact form data on the basis of your consent, given when you submit the form. You can withdraw that consent at any time by asking us to delete the enquiry.
Submissions are kept only as long as needed to handle your enquiry and any follow-up. After that, they are deleted rather than archived indefinitely.
- Technical log data
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We process technical data on the basis of legitimate interest in operating and maintaining the website. Without it we cannot tell when a page has stopped loading or when a form has failed.
Log data is retained for a limited period for site maintenance purposes, and then discarded as part of routine server housekeeping.
- Where ordering happens
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Orders placed through a delivery app or an ordering platform are covered by that platform's own privacy notice, not by this policy. Only the information you send us through this site's contact form reaches the branch directly.
Sharing your data
We do not sell personal data. Data may be shared with service providers who help operate the website, such as hosting providers, and only to the extent needed to provide that service. We may disclose data if required by law.
In practice that means a short chain: the message you send is stored so it can be read and answered by the branch, and the site's hosting provider processes it on our behalf under their own terms. Nobody else receives it.
Your rights
You have the right to request access to the personal data we hold about you, to ask for corrections, and to request deletion. You also have the right to object to processing and to lodge a complaint with the Information Commissioner's Office.
To exercise any of these rights, contact the branch using the details on the contact page. Say what you would like changed or removed and we will confirm the request and act on it. If you are not satisfied with the response, the Information Commissioner's Office handles complaints about how personal data has been used in the UK.
How to reach usCookies
This site uses cookies as described in the cookie policy. You can control cookies through your browser settings. Blocking them may affect how parts of the site behave, and the cookie policy sets out what each category is used for and how to change your choice.
Cookie PolicyChanges to this policy
This policy may be updated to reflect changes in how the site operates or in legal requirements. The current version is always the one published on this page, so the wording you are reading is the wording in force.
If a change affects how contact form data is used, the new wording will be published here before it applies. The related Terms of Service page covers the rules for using the site itself.
Terms used in this policy
A short plain-English reference for the words that carry legal weight in the sections above, so nothing here depends on jargon.
- Personal data
- Information that can be linked back to you, such as your name, email address, or the content of a message you send.
- Technical log data
- Routine server records of page visits and general location derived from an IP address, used for maintenance rather than identification.
- Consent
- The permission you give by submitting the contact form, which you can withdraw by asking for your enquiry to be removed.
- Legitimate interest
- The reason we keep basic server logs: the site has to run, load reliably, and stay available to visitors.
Questions about your data
If anything in this privacy policy is unclear, or you want to know what the branch holds about an enquiry you sent, get in touch with the details below. The same address handles access requests, corrections, and deletion requests.
- Branch Fireaway Pizza Croydon
- Address 142 High Street, Croydon, CR0 1ND
- Phone +44 20 8680 1234
- Email [email protected]
- Opening hours Mon–Sun: 11:00–23:00
The published policy on this page is the current version. If you are reading a saved or printed copy, check back here for any change before relying on it.